/* Engage Solar — Central de Respostas (premium layout) */

body[data-es-panel-active="central-respostas"] .es-page-heading {
  display: none !important;
}

body[data-es-panel-active="central-respostas"] .es-content {
  margin-top: -0.65rem;
  padding: 0;
  background: #eef2f8;
  border-radius: 1.35rem 1.35rem 0 0;
  box-shadow: 0 -4px 24px rgba(11, 42, 91, 0.06);
  overflow: hidden;
}

body[data-es-panel-active="central-respostas"] .es-panel[data-es-panel="central-respostas"] {
  padding: 0;
  border: 0;
  box-shadow: none;
  background: #eef2f8;
  min-height: 100%;
}

.erc-shell {
  padding: 1.35rem 1.5rem 1.75rem;
  max-width: 1480px;
  margin: 0 auto;
}

/* ── Toolbar ── */
.erc-toolbar {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
  margin-bottom: 1.25rem;
}

.erc-toolbar-copy {
  flex: 1 1 280px;
  min-width: 0;
}

.erc-eyebrow {
  margin: 0 0 0.35rem;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #2563eb;
}

.erc-title {
  margin: 0;
  font-size: clamp(1.45rem, 2.4vw, 1.85rem);
  font-weight: 800;
  letter-spacing: -0.02em;
  color: #0f172a;
}

.erc-lead {
  margin: 0.45rem 0 0;
  font-size: 0.9rem;
  color: #64748b;
  max-width: 42rem;
}

.erc-toolbar-actions {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  flex-wrap: wrap;
}

.erc-period-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.55rem 0.85rem;
  border: 1px solid #e2e8f0;
  border-radius: 0.75rem;
  background: #fff;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
  font-size: 0.82rem;
  font-weight: 600;
  color: #334155;
}

.erc-period-pill svg {
  width: 1rem;
  height: 1rem;
  color: #64748b;
  flex-shrink: 0;
}

.erc-period-pill select {
  border: 0;
  background: transparent;
  font: inherit;
  color: inherit;
  cursor: pointer;
  padding: 0;
  min-width: 8.5rem;
}

.erc-period-pill select:focus {
  outline: none;
}

.erc-btn {
  appearance: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.4rem;
  border: 1px solid transparent;
  border-radius: 0.75rem;
  padding: 0.55rem 0.95rem;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}

.erc-btn svg {
  width: 1rem;
  height: 1rem;
  flex-shrink: 0;
}

.erc-btn--ghost {
  background: #fff;
  border-color: #e2e8f0;
  color: #334155;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.erc-btn--ghost:hover:not(:disabled) {
  background: #f8fafc;
  border-color: #cbd5e1;
}

.erc-btn--outline {
  background: #fff;
  border-color: #cbd5e1;
  color: #0f172a;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.erc-btn--outline:hover:not(:disabled) {
  background: #f8fafc;
}

.erc-btn--primary {
  background: linear-gradient(135deg, #2563eb, #1d4ed8);
  color: #fff;
  box-shadow: 0 4px 14px rgba(37, 99, 235, 0.28);
}

.erc-btn--primary:hover:not(:disabled) {
  filter: brightness(1.05);
}

.erc-btn--wa {
  width: 2.15rem;
  height: 2.15rem;
  padding: 0;
  border-radius: 999px;
  background: #dcfce7;
  border-color: #bbf7d0;
  color: #15803d;
}

.erc-btn--wa:hover:not(:disabled) {
  background: #bbf7d0;
}

.erc-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

/* ── KPI cards ── */
.erc-kpi-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.erc-kpi-card {
  position: relative;
  background: #fff;
  border: 1px solid #e8edf4;
  border-radius: 1rem;
  padding: 1rem 1rem 0.9rem;
  box-shadow: 0 1px 3px rgba(15, 23, 42, 0.05);
  overflow: hidden;
}

.erc-kpi-card::before {
  content: "";
  position: absolute;
  inset: 0 auto auto 0;
  width: 100%;
  height: 3px;
  background: var(--erc-kpi-accent, #2563eb);
  opacity: 0.85;
}

.erc-kpi-card-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.5rem;
}

.erc-kpi-icon {
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 0.7rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: var(--erc-kpi-icon-bg, #eff6ff);
  color: var(--erc-kpi-accent, #2563eb);
  flex-shrink: 0;
}

.erc-kpi-icon svg {
  width: 1.15rem;
  height: 1.15rem;
}

.erc-kpi-label {
  display: block;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: #64748b;
  margin-top: 0.65rem;
}

.erc-kpi-value {
  display: block;
  margin-top: 0.25rem;
  font-size: 1.55rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #0f172a;
  line-height: 1.1;
}

.erc-kpi-delta {
  margin-top: 0.35rem;
  font-size: 0.72rem;
  font-weight: 600;
}

.erc-delta[data-tone="up"] {
  color: #16a34a;
}

.erc-delta[data-tone="down"] {
  color: #dc2626;
}

.erc-kpi-link {
  margin-top: 0.45rem;
  padding: 0;
  border: 0;
  background: transparent;
  font-size: 0.75rem;
  font-weight: 700;
  color: #2563eb;
  cursor: pointer;
}

/* ── Main dashboard grid ── */
.erc-main-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr)) minmax(250px, 290px);
  gap: 0.85rem;
  margin-bottom: 1rem;
  align-items: start;
}

.erc-panel-card {
  background: #fff;
  border: 1px solid #e8edf4;
  border-radius: 1rem;
  padding: 0;
  box-shadow: 0 1px 3px rgba(15, 23, 42, 0.05);
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.erc-panel-card-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.85rem 1rem;
  border-bottom: 1px solid #f1f5f9;
}

.erc-panel-card-head h3 {
  margin: 0;
  font-size: 0.88rem;
  font-weight: 800;
  color: #0f172a;
  line-height: 1.3;
}

.erc-panel-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 1.65rem;
  height: 1.45rem;
  padding: 0 0.45rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
}

.erc-panel-badge[data-tone="danger"] {
  background: #fee2e2;
  color: #b91c1c;
}

.erc-panel-badge[data-tone="warn"] {
  background: #ffedd5;
  color: #c2410c;
}

.erc-panel-badge[data-tone="ok"] {
  background: #dcfce7;
  color: #15803d;
}

.erc-panel-card-body {
  padding: 0.75rem;
  flex: 1;
  min-height: 0;
}

.erc-list {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  max-height: 380px;
  overflow: auto;
  padding-right: 0.15rem;
}

.erc-list-item {
  padding: 0.75rem;
  border: 1px solid #eef2f7;
  border-radius: 0.85rem;
  background: #fafbfd;
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.erc-list-item:hover {
  border-color: #dbeafe;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.08);
}

.erc-list-item-head {
  display: flex;
  gap: 0.65rem;
}

.erc-avatar {
  width: 2.35rem;
  height: 2.35rem;
  border-radius: 999px;
  object-fit: cover;
  flex-shrink: 0;
  border: 2px solid #fff;
  box-shadow: 0 1px 3px rgba(15, 23, 42, 0.08);
}

.erc-avatar--initials {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, #dbeafe, #eff6ff);
  color: #1d4ed8;
  font-size: 0.75rem;
  font-weight: 800;
}

.erc-list-item-copy {
  flex: 1;
  min-width: 0;
}

.erc-list-item-copy strong {
  display: block;
  font-size: 0.84rem;
  font-weight: 800;
  color: #0f172a;
}

.erc-phone {
  display: block;
  margin-top: 0.1rem;
  font-size: 0.72rem;
  color: #94a3b8;
}

.erc-list-item-copy p {
  margin: 0.35rem 0 0;
  font-size: 0.78rem;
  color: #64748b;
  line-height: 1.45;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.erc-list-item-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.35rem 0.55rem;
  margin-top: 0.45rem;
  font-size: 0.72rem;
}

.erc-campaign-link {
  padding: 0;
  border: 0;
  background: transparent;
  color: #2563eb;
  font-size: inherit;
  font-weight: 700;
  cursor: pointer;
}

.erc-campaign-link:hover {
  text-decoration: underline;
}

.erc-time-badge {
  font-weight: 700;
  color: #64748b;
}

.erc-time-badge[data-urgency="high"] {
  color: #dc2626;
}

.erc-time-badge[data-urgency="medium"] {
  color: #ea580c;
}

.erc-return-badge {
  display: inline-flex;
  margin-top: 0.55rem;
  padding: 0.28rem 0.55rem;
  border-radius: 999px;
  background: #fff7ed;
  border: 1px solid #fed7aa;
  color: #c2410c;
  font-size: 0.72rem;
  font-weight: 700;
}

.erc-list-item-actions {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  margin-top: 0.65rem;
}

.erc-list-item-actions .erc-btn--primary,
.erc-list-item-actions .erc-btn--ghost {
  flex: 1;
  min-height: 2rem;
  font-size: 0.75rem;
}

/* ── Interest list ── */
.erc-interest-list {
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
}

.erc-interest-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.65rem;
  padding: 0.55rem 0.65rem;
  border-radius: 0.7rem;
  background: #f8fafc;
  font-size: 0.82rem;
}

.erc-interest-row-left {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  min-width: 0;
  color: #334155;
  font-weight: 600;
}

.erc-interest-icon {
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 0.55rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #ecfdf5;
  color: #059669;
  font-size: 0.9rem;
  flex-shrink: 0;
}

.erc-interest-row strong {
  font-size: 0.88rem;
  font-weight: 800;
  color: #0f172a;
}

/* ── Insights sidebar ── */
.erc-insights-col {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}

.erc-panel-card--compact .erc-panel-card-body {
  padding: 0.85rem 1rem 1rem;
}

.erc-response-time {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.erc-response-time strong {
  font-size: 2rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #2563eb;
  line-height: 1;
}

.erc-response-time-label {
  margin: 0;
  font-size: 0.72rem;
  color: #64748b;
  font-weight: 600;
}

.erc-sparkline-wrap {
  width: 100%;
  height: 3rem;
  border-radius: 0.65rem;
  background: linear-gradient(180deg, #f8fbff 0%, #fff 100%);
  padding: 0.35rem 0.25rem 0;
}

.erc-sparkline {
  width: 100%;
  height: 100%;
}

.erc-ai-list {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.erc-ai-row-label {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  font-size: 0.78rem;
  margin-bottom: 0.3rem;
}

.erc-ai-row-label-left {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  min-width: 0;
  font-weight: 600;
  color: #334155;
}

.erc-ai-dot {
  width: 0.55rem;
  height: 0.55rem;
  border-radius: 999px;
  flex-shrink: 0;
}

.erc-ai-dot[data-tone="ok"] { background: #22c55e; }
.erc-ai-dot[data-tone="warn"] { background: #f97316; }
.erc-ai-dot[data-tone="danger"] { background: #ef4444; }
.erc-ai-dot[data-tone="info"] { background: #3b82f6; }
.erc-ai-dot[data-tone="neutral"] { background: #94a3b8; }

.erc-ai-row-label small {
  color: #94a3b8;
  font-weight: 600;
  white-space: nowrap;
}

.erc-ai-bar {
  height: 0.38rem;
  border-radius: 999px;
  background: #f1f5f9;
  overflow: hidden;
}

.erc-ai-bar span {
  display: block;
  height: 100%;
  border-radius: inherit;
}

.erc-ai-bar span[data-tone="ok"] { background: linear-gradient(90deg, #22c55e, #4ade80); }
.erc-ai-bar span[data-tone="warn"] { background: linear-gradient(90deg, #f97316, #fdba74); }
.erc-ai-bar span[data-tone="danger"] { background: linear-gradient(90deg, #ef4444, #f87171); }
.erc-ai-bar span[data-tone="info"] { background: linear-gradient(90deg, #3b82f6, #60a5fa); }
.erc-ai-bar span[data-tone="neutral"] { background: linear-gradient(90deg, #94a3b8, #cbd5e1); }

.erc-tip-card {
  position: relative;
  overflow: hidden;
  border-radius: 1rem;
  padding: 1rem;
  background: linear-gradient(135deg, #6d28d9 0%, #7c3aed 45%, #9333ea 100%);
  color: #fff;
  box-shadow: 0 8px 24px rgba(109, 40, 217, 0.28);
}

.erc-tip-card::before {
  content: "";
  position: absolute;
  inset: -30% -20% auto auto;
  width: 8rem;
  height: 8rem;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.12);
  pointer-events: none;
}

.erc-tip-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  margin-bottom: 0.55rem;
  font-size: 0.68rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: rgba(255, 255, 255, 0.92);
}

.erc-tip-card p {
  position: relative;
  margin: 0;
  font-size: 0.84rem;
  line-height: 1.5;
  color: rgba(255, 255, 255, 0.95);
}

.erc-tip-card .erc-btn {
  position: relative;
  margin-top: 0.75rem;
  width: 100%;
  background: rgba(255, 255, 255, 0.16);
  border-color: rgba(255, 255, 255, 0.28);
  color: #fff;
}

.erc-tip-card .erc-btn:hover:not(:disabled) {
  background: rgba(255, 255, 255, 0.24);
}

/* ── Table section ── */
.erc-table-section {
  background: #fff;
  border: 1px solid #e8edf4;
  border-radius: 1rem;
  padding: 0.85rem 1rem 0.75rem;
  box-shadow: 0 1px 3px rgba(15, 23, 42, 0.05);
}

.erc-table-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin-bottom: 0.85rem;
}

.erc-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
}

.erc-tab {
  appearance: none;
  border: 1px solid transparent;
  background: #f1f5f9;
  padding: 0.45rem 0.8rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 700;
  color: #64748b;
  cursor: pointer;
  transition: background 0.15s ease, color 0.15s ease;
}

.erc-tab:hover {
  background: #e2e8f0;
}

.erc-tab.is-active {
  background: #0b2a5b;
  color: #fff;
  box-shadow: 0 2px 8px rgba(11, 42, 91, 0.22);
}

.erc-table-tools {
  display: flex;
  gap: 0.5rem;
  align-items: center;
}

.erc-search-wrap {
  position: relative;
  display: flex;
  align-items: center;
}

.erc-search-wrap svg {
  position: absolute;
  left: 0.7rem;
  width: 0.95rem;
  height: 0.95rem;
  color: #94a3b8;
  pointer-events: none;
}

.erc-search {
  min-width: 220px;
  padding: 0.55rem 0.75rem 0.55rem 2.15rem;
  border: 1px solid #e2e8f0;
  border-radius: 0.75rem;
  background: #fff;
  font-size: 0.82rem;
  color: #0f172a;
}

.erc-search:focus {
  outline: 2px solid rgba(37, 99, 235, 0.25);
  border-color: #93c5fd;
}

.erc-table-wrap {
  overflow: auto;
  border: 1px solid #f1f5f9;
  border-radius: 0.85rem;
}

.erc-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.82rem;
}

.erc-table th,
.erc-table td {
  padding: 0.75rem 0.85rem;
  border-bottom: 1px solid #f1f5f9;
  text-align: left;
  vertical-align: middle;
}

.erc-table tbody tr:hover {
  background: #fafbfd;
}

.erc-table th {
  font-size: 0.68rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: #94a3b8;
  font-weight: 800;
  background: #f8fafc;
}

.erc-table tbody tr:last-child td {
  border-bottom: 0;
}

.erc-table-contact {
  display: flex;
  gap: 0.65rem;
  align-items: center;
}

.erc-table-contact strong {
  display: block;
  font-size: 0.84rem;
  font-weight: 800;
}

.erc-table-contact small {
  display: block;
  color: #94a3b8;
  font-size: 0.72rem;
}

.erc-table-message {
  max-width: 280px;
  color: #64748b;
  line-height: 1.45;
}

.erc-chip {
  display: inline-flex;
  padding: 0.28rem 0.55rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
}

.erc-chip[data-tone="ok"] { background: #dcfce7; color: #166534; }
.erc-chip[data-tone="warn"] { background: #ffedd5; color: #c2410c; }
.erc-chip[data-tone="danger"] { background: #fee2e2; color: #991b1b; }
.erc-chip[data-tone="info"] { background: #dbeafe; color: #1e40af; }
.erc-chip[data-tone="neutral"] { background: #f1f5f9; color: #475569; }

.erc-link {
  padding: 0;
  border: 0;
  background: transparent;
  color: #2563eb;
  font-size: inherit;
  font-weight: 700;
  cursor: pointer;
}

.erc-link:hover {
  text-decoration: underline;
}

.erc-table-actions {
  display: flex;
  align-items: center;
  gap: 0.25rem;
}

.erc-icon-btn {
  width: 2rem;
  height: 2rem;
  border: 0;
  border-radius: 0.55rem;
  background: transparent;
  cursor: pointer;
  font-size: 1rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #64748b;
}

.erc-icon-btn:hover {
  background: #f1f5f9;
  color: #0f172a;
}

.erc-icon-btn[data-tone="wa"] {
  color: #16a34a;
}

.erc-footer {
  margin-top: 0.65rem;
  font-size: 0.72rem;
  color: #94a3b8;
}

.erc-footer-warn {
  color: #b45309;
}

.erc-muted,
.erc-loading,
.erc-error {
  font-size: 0.84rem;
  color: #64748b;
}

.erc-loading {
  padding: 2rem 1rem;
  text-align: center;
}

.erc-error {
  color: #b91c1c;
  padding: 0.85rem 1rem;
  border-radius: 0.75rem;
  background: #fef2f2;
  border: 1px solid #fecaca;
}

.erc-empty-state {
  padding: 1.25rem 0.75rem;
  text-align: center;
  font-size: 0.82rem;
  color: #94a3b8;
}

@media (max-width: 1280px) {
  .erc-main-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .erc-insights-col {
    grid-column: 1 / -1;
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.85rem;
  }
}

@media (max-width: 1100px) {
  .erc-kpi-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .erc-insights-col {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 900px) {
  .erc-main-grid {
    grid-template-columns: 1fr;
  }

  .erc-kpi-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 640px) {
  .erc-shell {
    padding: 1rem 0.85rem 1.25rem;
  }

  .erc-kpi-grid {
    grid-template-columns: 1fr;
  }

  .erc-tabs {
    overflow-x: auto;
    flex-wrap: nowrap;
    -webkit-overflow-scrolling: touch;
    padding-bottom: 0.15rem;
  }

  .erc-search {
    min-width: 0;
    width: 100%;
  }

  .erc-table-tools {
    width: 100%;
    flex-direction: column;
    align-items: stretch;
  }
}